/* Layout: barra lateral grafite + área de trabalho clara; no celular a barra vira navegação inferior */
:root{
  --bg:#f3f5f4;--surface:#ffffff;--line:#dfe5e2;--fg:#17201c;--muted:#5d6b64;
  --side:#1c2421;--side-fg:#c9d4ce;--side-active:#26332e;
  --accent:#0f9d6b;--accent-ink:#ffffff;--accent-soft:#e2f4ec;
  --warn:#c77a0a;--warn-soft:#fdf1dd;--bad:#c2410c;--bad-soft:#fde8de;
  --bubble-in:#ffffff;--bubble-out:#dcf3e7;--chatbg:#ecefed;
  --display:"Sora",system-ui,sans-serif;--body:"Inter",system-ui,sans-serif;
}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){
  --bg:#111614;--surface:#1a211e;--line:#2b3531;--fg:#e6ece9;--muted:#93a29a;
  --side:#0c100f;--side-fg:#a9b8b0;--side-active:#1d2622;
  --accent:#2fc48c;--accent-ink:#06130d;--accent-soft:#163327;
  --warn:#e9a23b;--warn-soft:#332611;--bad:#f07a4a;--bad-soft:#36190e;
  --bubble-in:#222a26;--bubble-out:#174030;--chatbg:#141a17;color-scheme:dark}}
:root[data-theme="dark"]{
  --bg:#111614;--surface:#1a211e;--line:#2b3531;--fg:#e6ece9;--muted:#93a29a;
  --side:#0c100f;--side-fg:#a9b8b0;--side-active:#1d2622;
  --accent:#2fc48c;--accent-ink:#06130d;--accent-soft:#163327;
  --warn:#e9a23b;--warn-soft:#332611;--bad:#f07a4a;--bad-soft:#36190e;
  --bubble-in:#222a26;--bubble-out:#174030;--chatbg:#141a17;color-scheme:dark}
html,body{height:100%}
body{background:var(--bg);color:var(--fg);font-family:var(--body);font-size:14px}
*{box-sizing:border-box}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
.app{display:grid;grid-template-columns:220px 1fr;height:100%}
aside{background:var(--side);color:var(--side-fg);display:flex;flex-direction:column;padding:18px 12px;gap:4px}
.brand{font-family:var(--display);font-weight:700;color:#fff;font-size:17px;padding:0 8px 2px;display:flex;align-items:center;gap:8px}
.brand i{width:26px;height:26px;border-radius:8px;background:var(--accent);display:inline-grid;place-items:center;font-style:normal;color:var(--accent-ink);font-size:13px}
.brand-sub{font-size:11px;padding:0 8px 16px;opacity:.7}
.nav{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:8px;border:0;background:none;color:inherit;text-align:left;width:100%}
.nav:hover{background:var(--side-active)}
.nav.on{background:var(--side-active);color:#fff;box-shadow:inset 3px 0 0 var(--accent)}
.nav .n{margin-left:auto;background:var(--accent);color:var(--accent-ink);font-size:11px;border-radius:99px;padding:1px 7px}
.me{margin-top:auto;font-size:12px;padding:8px;border-top:1px solid #ffffff1a}
.me select{margin-top:6px;width:100%;background:var(--side-active);border:1px solid #ffffff22;border-radius:6px;padding:5px;color:#fff}
main{display:flex;flex-direction:column;min-width:0;min-height:0}
.banner{background:var(--warn-soft);color:var(--warn);font-size:12px;padding-block:7px;padding-left:max(16px,env(safe-area-inset-left,0px));padding-right:max(16px,env(safe-area-inset-right,0px));display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.banner button{margin-left:auto;border:1px solid currentColor;background:none;border-radius:6px;padding:2px 8px;font-size:12px;color:inherit}
.view{flex:1;overflow:auto;padding:20px max(16px,env(safe-area-inset-right,0px)) 24px max(16px,env(safe-area-inset-left,0px));min-height:0}
h1{font-family:var(--display);font-size:22px;margin:0 0 4px;text-wrap:balance}
.lead{color:var(--muted);margin:0 0 18px}
.btn{border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:7px 12px;font-weight:500}
.btn.p{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.btn:disabled{opacity:.5;cursor:default}
.card{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:16px}
.chip{display:inline-flex;align-items:center;gap:4px;font-size:11px;border-radius:99px;padding:2px 8px;background:var(--accent-soft);color:var(--accent);font-weight:600}
.chip.w{background:var(--warn-soft);color:var(--warn)}.chip.b{background:var(--bad-soft);color:var(--bad)}
.muted{color:var(--muted)}
/* atendimentos */
.inbox{display:grid;grid-template-columns:300px 1fr;height:100%;border:1px solid var(--line);border-radius:10px;overflow:hidden;background:var(--surface)}
.view.full{padding:12px}
.list{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0}
.tabs{display:flex;border-bottom:1px solid var(--line)}
.tabs button{flex:1;border:0;background:none;padding:11px 4px;font-weight:500;color:var(--muted);border-bottom:2px solid transparent}
.tabs button.on{color:var(--accent);border-color:var(--accent)}
.filters{padding:10px;display:flex;gap:6px}
.filters input,.filters select{flex:1;min-width:0;border:1px solid var(--line);background:var(--bg);border-radius:7px;padding:6px 8px;font-size:13px}
.items{overflow:auto;flex:1}
.item{display:flex;gap:10px;padding:11px 12px;border-bottom:1px solid var(--line);cursor:pointer;background:none;border-left:0;border-right:0;border-top:0;width:100%;text-align:left}
.item.on{background:var(--accent-soft)}
.av{width:36px;height:36px;border-radius:50%;flex:none;display:grid;place-items:center;font-weight:600;font-size:12px;color:#fff}
.item .t{flex:1;min-width:0}
.item .t b{display:block;font-weight:600}
.item .t span{display:block;color:var(--muted);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.item .r{font-size:11px;color:var(--muted);text-align:right;display:flex;flex-direction:column;gap:4px;align-items:flex-end}
.unread{background:var(--accent);color:var(--accent-ink);border-radius:99px;font-size:10px;padding:1px 6px}
.chat{display:flex;flex-direction:column;min-width:0;min-height:0}
.chead{display:flex;align-items:center;gap:10px;padding:10px 12px;border-bottom:1px solid var(--line);flex-wrap:wrap}
.chead .t{flex:1;min-width:140px}
.chead .t small{color:var(--muted)}
.msgs{flex:1;overflow:auto;background:var(--chatbg);padding:14px;display:flex;flex-direction:column;gap:8px}
.m{max-width:72%;padding:8px 10px;border-radius:10px;background:var(--bubble-in);font-size:13.5px;line-height:1.45;box-shadow:0 1px 0 #0000000d}
.m.o{align-self:flex-end;background:var(--bubble-out)}
.m small{display:block;font-size:10.5px;color:var(--muted);text-align:right;margin-top:3px}
.m .who{font-size:11px;font-weight:600;color:var(--accent);margin-bottom:2px}
.sys{align-self:center;font-size:11px;background:var(--warn-soft);color:var(--warn);border-radius:6px;padding:3px 9px}
.alert{margin-top:6px;border:1px solid var(--bad);background:var(--bad-soft);color:var(--bad);border-radius:7px;padding:7px;font-size:12px}
.compose{display:flex;gap:8px;padding:10px;border-top:1px solid var(--line);align-items:center}
.compose input{flex:1;min-width:0;border:1px solid var(--line);border-radius:20px;padding:9px 14px;background:var(--bg)}
.quick{display:flex;gap:6px;padding:0 10px 8px;flex-wrap:wrap}
.quick button{border:1px dashed var(--line);background:none;border-radius:99px;font-size:11.5px;padding:3px 9px;color:var(--muted)}
.empty{flex:1;display:grid;place-items:center;color:var(--muted);text-align:center;padding:30px}
.back{display:none}
/* grids */
.grid{display:grid;gap:12px}
.g3{grid-template-columns:repeat(auto-fit,minmax(200px,1fr))}
.kpi .v{font-family:var(--display);font-size:26px;font-weight:600;font-variant-numeric:tabular-nums}
.kpi .l{color:var(--muted);font-size:12px}
table{border-collapse:collapse;width:100%;font-size:13px}
th{text-align:left;font-weight:600;color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.04em;padding:8px;border-bottom:1px solid var(--line)}
td{padding:9px 8px;border-bottom:1px solid var(--line);font-variant-numeric:tabular-nums}
.tw{overflow-x:auto}
/* kanban */
.kan{display:grid;grid-auto-flow:column;grid-auto-columns:minmax(210px,1fr);gap:10px;overflow-x:auto;padding-bottom:6px}
.col{background:var(--bg);border:1px solid var(--line);border-radius:10px;padding:10px;display:flex;flex-direction:column;gap:8px}
.col h3{margin:0;font-size:13px;display:flex;justify-content:space-between}
.col .sum{font-size:11.5px;color:var(--muted)}
.lead-c{background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:9px;font-size:12.5px;display:flex;flex-direction:column;gap:3px}
.lead-c b{font-size:13px}
.lead-c .val{color:var(--accent);font-weight:600}
.lead-c .acts{display:flex;gap:4px;margin-top:4px}
.lead-c .acts button{flex:1;border:1px solid var(--line);background:none;border-radius:6px;font-size:11px;padding:3px}
.bar{height:6px;border-radius:9px;background:var(--line);overflow:hidden}
.bar i{display:block;height:100%;background:var(--accent)}
.hbars{display:flex;align-items:flex-end;gap:4px;height:110px;border-bottom:1px solid var(--line)}
.hbars div{flex:1;background:var(--accent);border-radius:3px 3px 0 0;min-height:2px}
.form{display:grid;gap:12px;max-width:640px}
.form label{display:grid;gap:5px;font-weight:500;font-size:13px}
.form input,.form textarea,.form select{border:1px solid var(--line);border-radius:8px;padding:8px 10px;background:var(--bg)}
.qr{width:150px;height:150px;border-radius:8px;background:var(--surface);border:1px solid var(--line);padding:8px}
.modal{position:fixed;inset:0;background:#0008;display:grid;place-items:center;padding:16px;z-index:20}
.modal .card{width:min(440px,100%);display:grid;gap:12px}
.pills{display:flex;gap:6px;flex-wrap:wrap}
.pills button{border:1px solid var(--line);background:none;border-radius:99px;padding:4px 11px;font-size:12.5px}
.pills button.on{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.toast{position:fixed;bottom:calc(20px + env(safe-area-inset-bottom,0px));left:50%;transform:translateX(-50%);background:var(--fg);color:var(--bg);padding:9px 16px;border-radius:8px;font-size:13px;z-index:30}
@media (max-width:820px){
  .app{grid-template-columns:1fr;grid-template-rows:1fr auto}
  aside{order:2;flex-direction:row;padding:6px max(6px,env(safe-area-inset-left,0px)) calc(6px + env(safe-area-inset-bottom,0px));overflow-x:auto;gap:2px}
  .brand,.brand-sub,.me{display:none}
  .nav{flex-direction:column;gap:2px;font-size:10.5px;padding:6px 8px;width:auto;flex:1;min-width:64px;align-items:center}
  .nav.on{box-shadow:inset 0 -3px 0 var(--accent)}
  .nav .n{position:absolute;margin:0;transform:translate(14px,-4px)}
  .inbox{grid-template-columns:1fr}
  .inbox.open .list{display:none}
  .inbox:not(.open) .chat{display:none}
  .back{display:inline-block}
  .m{max-width:88%}
}
@media (prefers-reduced-motion:reduce){*{transition:none!important}}

.login{min-height:100%;display:grid;place-items:center;padding:24px 16px;background:var(--side)}
.login form{width:min(380px,100%);background:var(--surface);border-radius:14px;padding:28px;display:grid;gap:14px}
.login h1{display:flex;align-items:center;gap:10px}
.err{color:var(--bad);font-size:13px;min-height:1em}
.m img,.m video{max-width:260px;border-radius:8px;display:block}
.m audio{max-width:260px}
.row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.split{display:grid;grid-template-columns:1fr 260px;min-height:0;height:100%}
.side-info{border-left:1px solid var(--line);padding:14px;overflow:auto;font-size:13px;display:grid;gap:10px;align-content:start}
@media (max-width:1100px){.side-info{display:none}.split{grid-template-columns:1fr}}
.qrimg{width:220px;max-width:100%;border-radius:8px;background:#fff;padding:6px}